No, we welcome children who are still in nappies and we will work with you when your child is ready to be toilet-trained to ensure we have a consistent approach at both pre-school and home.
Yes, we provide meals for children, which are freshly prepared by our external nursery catering company. Meals are nutritious, balanced, and designed to support children’s dietary needs and development. Please note that meals are charged at an additional cost.
We offer options such as breakfast and a light tea for children attending extended hours. Parents also have the option to provide their own food if they prefer.
You can view our current menu and find more details about the meals provided here: The Nursery Catering Company | Nursery Meals Delivered
We ask parents to provide a healthy, balanced packed lunch. please speak to staff about healthy pack lunch for more guidance
Where possible, we ask parents to arrive at the beginning of the session that they have booked to both drop their children off and collect them. This helps to minimise the disruption to the session as well as supporting children’s wellbeing. However, we do understand that for some parents this may not be possible and therefore we do offer flexibility in the times that you can drop off however late collection may incur additional charges please refer to our late collection policy. We ask you to discuss this with us when you register your child.
We offer up to 3 hours of settling in sessions free of charge. As a guide, each child will usually do this over 2 days and we ask that the parent joins the child for the first session to allow the child time to get used to being in a new environment with having a familiar person there as comfort. We do however know that all children will settle differently and we will work with you and your child to ensure that the settling in sessions are tailored to suit their needs.
All invoices (where applicable) are issued on a half-termly basis and must be paid in full by the due date stated on the invoice.
If you would like to discuss your individual circumstances or require further clarification, please contact management by emailing info@steppingstonessittingbourne.co.uk.
We ask that parents commit to set days each week however do understand that things may happen which may require you to change your child’s session. We will always do our best to accommodate an occasional change of session requests however these are subject to places being available. If you would like to change the days your child attends on a regular basis we ask that you speak to us about this however we do require 6 weeks notice to decrease your child’s contracted sessions.
Yes fees are payable regardless of whether or not your child attends. This ensures we are able to secure their place and also as we still need to staff the setting as if your child was in attendance.
Our policy is not to care for sick children. If a child needs medication such as Calpol or Neurofen, we ask you to think whether or not pre-school is the best place for your child to be. We follow guidance published by the Public Health Agency on exclusion periods for infection and illness
We are only able to administer medication to children provided it has been prescribed by a doctor, is given to us in it’s original packaging and with the pharmacy dispensing label on the packaging. on occasion, we may be able to administer over the counter medication please refer to our medication policy for guidance
We have many different areas where children are able to sleep should they wish to. We will discuss your child’s routine with you when you join our pre-school to ensure we meet your child’s needs.